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Effective Date: 29 July 2025
At Urbanedge.pk, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.
1. Information We Collect
When you visit or shop on Urbanedge.pk, we may collect the following information:
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Personal Information: Your name, email address, phone number, shipping address, and billing details.
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Account Details: Login credentials and preferences if you create an account.
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Order Information: Product selections, payment methods, and transaction history.
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Technical Data: IP address, browser type, device type, location data, and browsing behavior.
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Cookies & Tracking: We use cookies to enhance user experience, remember preferences, and analyze website traffic.
2. How We Use Your Information
We use your data to:
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Process and deliver your orders
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Provide customer support and respond to inquiries
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Improve our website, products, and services
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Send you order updates, marketing promotions, and special offers (only with your consent)
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Detect and prevent fraud or misuse of our services
3. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we may share your information with:
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Trusted third-party services, such as payment processors, delivery partners, and analytics tools — strictly for order fulfillment and website improvement
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Legal authorities, if required by law or to protect our rights, property, or users
4. Your Rights
You have the right to:
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Access, correct, or delete your personal data
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Opt out of marketing emails at any time by clicking the “unsubscribe” link
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Disable cookies in your browser settings (note: this may affect site functionality)
5. Data Protection
We implement industry-standard security measures (SSL encryption, secure servers, etc.) to protect your data. However, no online platform is 100% secure, so we encourage you to use strong passwords and keep your account information private.
6. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top. We recommend reviewing this page regularly.
8. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact us at:
📧 Email: support@urbanedge.pk
📍 Address: 20 Km Lahore – Kasur Rd, Asif Town, Lahore, 54800
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.